Privacy Policy

 Last updated: 01 June 2025 

 Sha Hotels values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, booking services, and hotel facilities. 

 1. Information We Collect 

 We may collect the following information:  

• Personal details (name, phone number, email, address, ID proof) 
• Payment details (card/UPI/online transaction information) 
• Booking history and preferences 
• Feedback or inquiries you share with us

 2. How We Use Your Information 

 Your information is used for:  

• Managing and confirming your reservations 
• Providing personalized services during your stay 
• Processing payments and refunds 
• Improving our website and customer experience 
• Sending booking confirmations, updates, or promotional offers (with your consent) 
• Complying with legal obligations

 3. Sharing of Information 

 We do not sell or trade your personal information. 

 We may share data only:  

• With payment processors to complete transactions 
• With government authorities if legally required 
• With service providers assisting in hotel operations (bound by confidentiality agreements)

 4. Data Protection and Security  

• We use secure systems to protect your personal data against unauthorized access or misuse. 
• Sensitive information, such as payment details, is encrypted during transmission.

 5. Cookies and Tracking  

• Our website may use cookies to improve functionality and user experience. 
• You can disable cookies in your browser settings, but some features may not work properly.

 6. Your Rights  

You have the right to:

• Access, update, or correct your personal information 
• Request deletion of your data (unless legally required to keep it) 
• Withdraw consent for promotional communications at any time

 7. Third-Party Links 

 Our website may contain links to third-party sites. Sha Hotels is not responsible for their privacy practices or content. 

 8. Policy Updates 

 We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Last updated” date. 

 9. Contact Us 

 If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact: 

• Email: support@shahotels.co.in
• Phone: 0413 2200347 / +91 8015304567 / +91 94 42 20 62 97
• Address: Sha Hotels, 146, Kamaraj Salai, Brindavanam, Puducherry - 605 013 India